Troubleshooting
Note: You can also use the inflammation in Install Snapshot on Remote Server to troubleshoot and fix Snapshot on a core server.
| Issue | Troubleshooting Information |
|---|---|
| The message The page cannot be found or a Runtime Error appears when browsing to an ASP.NET page. |
If IIS is installed after .NET, the .NET libraries may not be correctly registered in IIS. Refer to Registering ASP.NET for more details. |
| The web application pool or web site will not start up after IIS installation. |
Permissions may not have been set correctly during installation. Typically, the registry permissions in HKLM\System\CurrentControlSet\Services\w3svc are set incorrectly. Refer to the Default permissions and user rights for IIS document from Microsoft Support (http://support.microsoft.com/kb/812614) for more information. |
| During Snapshot installation, the error message Failed while processing WebVirtualDirs appears. | You must add Default Web Site to IIS virtual directories. |
|
The following error message appears: Code 4004: Unhandled Error in Silverlight Application |
Ensure that the WebServiceURL setting in the Default.aspx files for Snapshot and SnapshotAdmin is correct. Refer to 4. Configure Silverlight Web Site for more information. Add a firewall rule on the Server for port 8098. Windows Firewall > Inbound Rules > New Rule > Port > TCP > Specific local ports: > 8098 > Allow the connection > Domain, Private, Public > Name: CC Snapshot |
|
The following error message appears when you attempt to load either the Snapshot or SnapshotAdmin website on the server: Code 2103: Unhandled Error in Silverlight Application OR the website appears to start loading but remains at 0% on another machine. |
For Silverlight deployments on Windows Server 2008 R2, ensure that IIS is correctly configured and that static content is enabled. See Installing Internet Information Services (IIS) for more information. |